Dr H W Ng & Partner Also known as Scott Park Surgery

Updated 21 May 2026

Date of Assessment: 18 June 2026. Dr H W Ng Partner also known as Scott Park Surgery is a GP practice and delivers services to approximately 2670 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 91.5% White, 3.9% Asian, 2.1% Mixed, 1.8% Black and 0.8% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Further commentary is provided in the quality statements section of this report.

We found 2 breaches of regulation, 1 for Regulation 17 Good Governance, and 1 for Regulation 10 Dignity and Respect of the Health and Social Care Act 2008. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 21 May 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described staff as kind, compassionate and professional and told us they felt listened to and involved in decisions about their care. This was mirrored in the results of recent 2026 National GP Patient Survey, which showed most people were satisfied and reported a positive experience of the practice. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG told us leaders listened to feedback, kept them informed of actions taken and had made positive changes in response to concerns raised.