Archived: Dr M A Durrant and Dr J C D Hinds Also known as Kelsall Medical Centre

'I cannot praise the staff enough. Nothing is too much trouble.'

'The reception staff are always polite. I can get an appointment when I need one.'

'I always get enough time to explain my concerns. I cannot fault the service I have received.'

We found that patients were respected and involved in the service provided to them. There were practices in place to ensure patients experienced care and treatment that met their needs.

We found there were safeguards in place to ensure children and vulnerable adults were protected from abuse. Medicines were appropriately managed.

There were systems in place to assess and monitor the quality of the service and to ensure good standards were maintained.