Broseley Medical Practice

Updated 2 September 2026

Date of Assessment:16 September 2026. Broseley Medical Practice is a GP practice and delivers services to approximately 4,600 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 98.1% White, 0.6% Asian, 0.9% Mixed, 0.2% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Systems for the security and tracking prescription stationery were reviewed and improved upon following our assessment in addition to some other identified safety concerns.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff were exceptional at treating people with kindness, empathy and compassion, and respected their privacy and dignity.

The service actively supported people to access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 2 September 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included feedback received through the Care Quality Commission (CQC) Give Feedback on Care process; discussions held with patients during our site visit and the Friends and Family Test. People were overwhelmingly positive about the quality of their care, describing staff as friendly, helpful, respectful, efficient, kind and compassionate. These findings were mirrored in the results of the 2026 National GP Patient Survey. Across the 7 indicators we reviewed, patient satisfaction was higher than national averages in 6 of the 7 indicators. For example, 78% of respondents responded positively to how easy it was to contact the GP practice compared to the national average of 57%. The practice had an active Patient Participation Group (PPG) that represented the views of people using the service. A PPG representative told us patients, and the local community valued the practice and highlighted their collaborative work on community events. They described how leaders had made positive changes as a result of patient feedback and were always receptive to suggestions to improve the services provided.