Archived: The Shaikh Partnership Also known as Longhill Health Care Centre

Updated 30 May 2017

The Shaikh Partnership, Longhill Health Care Centre, 162 Shannon Road, Hull, HU8 9RW is situated to the east of the City of Hull within the Longhill Health Centre. There is one branch site located at Savoy Road, HU8 0TY to the west of the City of Hull. We also visited this branch as part of our inspection visit. The practice provides services under a Personal Medical Services (PMS) contract with NHS England, Hull Area Team. The practice list size of 5,182 is predominantly white British background.

The practice has two full time male GP partners and three regular locums working at the surgery. There are three practice nurses and one health care assistant all of who are female. There is a practice manager and a team of secretarial, administration and reception staff.

The main practice at Longhill Health Care Centre is open between 8am to 6.30pm Monday to Friday. Appointments are available from 9.30am to 11.30am and 3.30pm to 5.30pm daily. Early and late appointments are available on Thursdays from 7am and up to 8.30pm. The branch surgery at Savoy road is open between 9am to 1pm Monday to Friday. Appointments are available from 9.30am to 11.30am daily.

The proportion of the practice population in the 01-04 years age group is lower than the England average. The practice population in the 30-44 years age group is also lower than the England average. The practice population in the 50-84 years age group was similar to the England average. The practice scored two on the deprivation measurement scale, which is the second most deprived, the deprivation scale goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater need for health services. The overall practice deprivation score is worse than the England average, the practice is 37.1 and the England average is 21.8.

The practice, along with all other practices in the Hull CCG area have a contractual agreement for NHS 111 service to provide Out of Hours (OOHs) services from 6:30pm to 8am. This has been agreed with the NHS England area team. When the practice is closed, patients use the NHS 111 service to contact the OOHs provider. Information for patients requiring urgent medical attention out of hours is available in the waiting area, in the practice information leaflet and on the practice website.

The practice was inspected on 1 December 2015 and following this inspection we took enforcement action in relation to the safe management of medicines and good governance.

Updated 30 May 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Shaikh Partnership on 1 December 2015. The overall rating for the practice was requires improvement. The full comprehensive report from the December 2015 inspection can be found by selecting the ‘all reports’ link for The Shaikh Partnership on our website at www.cqc.org.uk. We conducted a further inspection follow-up visit on 19 January 2017 and found some improvements had been made. The report on the January 2017 inspection can be found by selecting the ‘all reports’ link for The Shaikh Partnership on our website at www.cqc.org.uk.

This announced inspection was undertaken on 11 April 2017. Overall the practice is now rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvements are:

• Although patient feedback is being sought in other ways the practice should explore ways of introducing and implementing a patient participation group (PPG) to drive improvement through further suggestions from a patient perspective.

• Ensure all complaints are managed in accordance with procedures in respect of complaint outcomes and reference to other agencies.

• Review the record keeping arrangements for blank prescriptions to ensure it is in accordance with national guidance.

• Review the arrangements and carry out a risk assessment for the provision of medicines and equipment for use in a medical emergency.

• Review the arrangements for the management of patient group directions and patient specific directions.

Updated 30 May 2017

The practice is rated as good for the care of people with long-term conditions (LTCs).

• Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority.

• Nationally reported data for 2015/2016 showed that outcomes for patients with long term conditions were above the local CCG and national average. For example, performance for chronic obstructive pulmonary disease (COPD) related indicators was 100%, compared to the CCG average of 92% and the national average of 96%.

• The practice followed up on patients with long-term conditions discharged from hospital and ensured that their care plans were updated to reflect any additional needs.

• There were emergency processes for patients with long-term conditions who experienced a sudden deterioration in health.

• All these patients had a named GP and there was a system to recall patients for a structured annual review to check their health and medicines needs were being met. For those patients with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 30 May 2017

The practice is rated as good for the care of families, children and young people.

• There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk. For example, children and young people who had a high number of A+E attendances.

• Immunisation rates were relatively high for all standard childhood immunisations.

• Patients told us, on the day of inspection, that children and young people were treated in an age-appropriate way and were recognised as individuals.

• Appointments were available outside of school hours and the premises were suitable for children and babies.

• The practice worked with midwives, health visitors and school nurses to support this population group. For example, in the provision of ante-natal, post-natal and child health surveillance clinics.

• The practice had emergency processes for acutely ill children and young people and for acute pregnancy complications.

Updated 30 May 2017

The practice is rated as good for the care of older people.

• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns.

• The practice offered proactive, personalised care to meet the needs of the older patients in its population.

• The practice was responsive to the needs of older patients, and offered home visits and urgent appointments for those with enhanced needs.

• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life. It involved older patients in planning and making decisions about their care, including their end of life care.

• The practice followed up on older patients discharged from hospital and ensured that their care plans were updated to reflect any extra needs.

• Where older patients had complex needs, the practice shared summary care records with local care services.

• Older patients were provided with health promotional advice and support to help them to maintain their health and independence for as long as possible.

Updated 30 May 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

• The needs of these population groups had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care, for example, appointments were available from 7am on a Thursday and until 8.30pm on a Tuesday.

• The practice was proactive in offering online services as well as a full range of health promotion and screening that reflected the needs for this age group.

• Telephone consultations were available every day with a call back appointment arranged at a time to suit the patient.

Updated 30 May 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

• The practice carried out advance care planning for patients living with dementia.

• 95% of patients diagnosed with dementia had had their care reviewed in a face to face meeting in the last 12 months, compared to the CCG average of 77% and the national average of 84%. This was better than the national and local CCG average.
• The practice specifically considered the physical health needs of patients with poor mental health and dementia. For example, a register of patients with mental health was maintained and referrals were made to local mental health teams as a result of reviewing reports from psychiatry assessments.

• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs.

• Nationally reported data from 2015/2016 showed the percentage of patients with schizophrenia, bipolar affective disorder and other psychoses who had a comprehensive care plan documented in their record, in the preceding 12 months was 90%. This was better than both the local CCG average of 84% and comparable to the national average of 89%.

• The practice regularly worked with multi-disciplinary teams in the case management of patients experiencing poor mental health, including those living with dementia.

• Patients at risk of dementia were identified and offered an assessment.

• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations.

• The practice had a system to follow up patients who had attended accident and emergency where they may have been experiencing poor mental health.

• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia.

Updated 30 May 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

• The practice held a register of patients living in vulnerable circumstances including homeless people, travellers and those with a learning disability.

• End of life care was delivered in a coordinated way which took into account the needs of those whose circumstances may make them vulnerable.

• The practice offered longer appointments for patients with a learning disability.

• The practice regularly worked with other health care professionals in the case management of vulnerable patients.

• The practice had information available for vulnerable patients about how to access various support groups and voluntary organisations.

• Staff interviewed knew how to recognise signs of abuse in children, young people and adults whose circumstances may make them vulnerable. They were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.