Hampton Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected people felt listened to and were treated with kindness.

Data from the national GP survey 2026 showed a total of 94% of respondents said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment which was above the local average of 87% and the national average of 86%.

The GP patient survey 2026 also showed 93% of respondents said the healthcare professional they saw or spoke to was good at listening to them during their last appointment. which was above the local average of 88% and the national average of 87%

Staff we spoke with understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support.

The practice treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The practice offered a range of measures to assist patients in being understood and engaged in their own care. These included access to British Sign Language (BSL) interpreters, translation services, big print leaflets, longer appointment times, a portable hearing loop in reception for the benefit of patients with hearing difficulties, extended hours clinics and opportunity to see a preferred clinician where clinically appropriate.

The practice promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped patients and their carers to access advocacy and community-based services.

The practice listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff received training in identifying deteriorating patients and signs of sepsis.

Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.

The practice cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas. There were regular meetings where staff could raise concerns and all staff we spoke to were confident that they would be able, and would be supported, to raise any concerns.