Balsall Common and Meriden Group Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question as good.

At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders understood the challenges and the needs of people and their communities.

Leaders monitored and reviewed progress against the delivery of their strategy. The service was aware of challenges which may affect their service, such as recruitment and contingency planning. They had plans in place to ensure succession planning as well as contingencies for fire and flood within the premises. Staff and leaders actively promoted equality and diversity. They demonstrated a positive and compassionate listening culture that focused on learning and development. All staff we spoke with told us they felt very supported by both the GP partners and the practice manager and felt able to raise concerns and suggestions for improvement. Staff reported feeling listened to and described the team as supportive and cohesive. They spoke highly of management and the support provided, and consistently described a positive and happy working culture with opportunities for learning and development..

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance systems were generally in place; however, some gaps were identified in the oversight of staff training and policies, which could impact the consistent use and sharing of information relating to risk, performance, and outcomes.

The providers governance systems were not fully effective with regards to comprehensive audits for training. The provider told us that they would move to a ‘rolling rota’ for training so that all staff received training suitable for their role in line with training policies. This would ensure that these rolling training rota's assured them that all training was up to date.

However, staff were well supported to carry out their duties by leaders. Policies were up to date and were comprehensive in the scope of general practice. Staff were made aware of policy changes and updates in team meetings so that they could understand and take part in policy making decisions.

The practice manager took part in meetings with the Integrated Care Board (ICB) and other bodies to ensure information and guidance was up to date.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.