Balsall Common and Meriden Group Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good.

At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than or at; national averages in the results of the 2025 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 69% of respondents to the survey described their overall experience of contacting this service as good, which was similar to the national average of 69%. We found that 56% said it was easy to contact the practice by telephone (national average 52.9%).

Treatment rooms were available on the ground floor, with a ramp at the entrance and a large car park with disabled bays close to the entrance.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services to address any local health inequalities. For example, patients whose circumstances may make them vulnerable such as those with a learning disability or dementia were offered appointments at times better suited to their individual needs. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. The waiting room was bright and had chairs with arms to support people who may be older and have difficulty with mobility. We saw wheelchairs in the reception area that people could use if they felt unwell or were unable to move around the building and needed support to access to the consultation rooms. Staff used various systems to capture and review feedback from people who used the service, which included those who did not have access to the internet and could not provide feedback online such as written feedback and family and friends text messages. This was reflected in the feedback from the National GP Patient Survey and national Friends and Family Test feedback shared from people who used the service, which was positive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.