Your Life (Eastleigh)

Updated 9 July 2026

Our view of the service

About the service

Your Life (Eastleigh) is an extra care service providing support to older and younger people living in their own homes, within a large purpose-built shared building. Not everyone who used the service were receiving a regulated activity. Those that were, had the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating.At the time of our assessment, they were providing personal care services to 3 people.

Who the service is for

Your Life (Eastleigh) provides support to younger and older people.

Key findings

We carried out this assessment from 10 to 16 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.

People received good-quality care from staff who had a good understanding of their needs and were motivated in their roles. The provider had completed some very positive work to support people to remain independent in their own homes and reduce the risks associated with social isolation.

Staff had a good understanding of people's individual needs and how best practice in areas such as dementia care could support people to live well with their condition. Staff received appropriate training and ongoing support in their roles. Senior staff demonstrated a good understanding of their regulatory responsibilities and had invested time and effort in creating a positive, community-focused atmosphere within the service.

The provider worked with people to adjust care levels as their needs changed. For example, care was increased following hospital discharge and reduced when people regained their health and independence, or when it was safe and appropriate to do so. The provider understood its responsibilities for safeguarding people from abuse and avoidable harm.

The provider had effective systems in place to oversee the quality and safety of the service. This included auditing care records and engaging with people and staff to identify what was working well and where improvements could be made. Plans were also in place to mitigate risks associated with emergency situations, including maintaining a continuous senior staff presence and ensuring staff responded promptly to people's call bell requests.

Updated 9 July 2026

People and their relatives told us the quality of care provided by staff was good. They described staff as caring, thoughtful, and having built positive relationships with them. Comments included, “All the staff have been brilliant” and “Staff have always been very kind.”

People told us their care was reliable and met their needs. They said care call timings and staffing arrangements were consistent, which contributed to their satisfaction with the service. Comments included, “The staff come in the mornings and evenings. The times are suitable, and (my relative) has got to know all the staff.”

People told us they were involved in planning and reviewing their care. As people purchased their care privately, they told us they had full control over the levels of care provided. Relatives said senior staff kept them informed about their family members and involved them in discussions and reviews of care. Comments included, “Both (the registered manager and senior staff) always communicate well with us (as a family).”

People told us they felt safe receiving care from staff and that they were treated with dignity and respect. They said staff were patient when supporting them with personal care, which helped them feel comfortable. Comments included, “(Staff) have taken a patient approach, which was what (my relative) needed.”

People and their relatives told us staff support had a positive impact on their overall health and quality of life. For example, relatives described how staff helped reduce the risks around the home environment, encouraged people to take part in activities, and successfully engaged people who had previously been reluctant to accept support. Comments included, “I speak to (my relative) every day and they always tell me they are happy” and, “(Staff member) has been particularly good (with support around health condition). (My relative) looks younger now than they did when they first moved in.”