During an assessment under our new approach
Date of Assessment: 20 and 22 October 2025. Park Medical Centre is a GP practice which offers a range of primary medical services from its location at Shavington Avenue, Newton Lane, Hoole, Chester, CH2 3RD. The practice delivers services to approximately 10,000 patients under a contract held with NHS England. According to the latest available data, the practice is situated within a less deprived area, and the ethnic make-up of the practice area is 92.9% White, 3.6% Asian, 1.7% mixed, 0.8% Black and 0.9% Other ethnicity. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led. We rated the service as good overall and good for all key questions. We found there were processes in place to learn from safety events and complaints. The premises were clean and well-maintained, and risks had been assessed and mitigated. There were sufficient numbers of staff. Overall, medicines were well managed. Care and treatment were provided in line with best practice guidance. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. People could access the service readily. The provider worked to reduce health and care inequalities and patients were well-supported to access the service and other community health and social care resources. There were clear systems for governance and the provider worked to continuously improve the service for people and staff. Overall, staff feedback was positive.
We found the service had a positive learning culture where lessons were learnt from individual complaints and incidents. Medicines were managed and stored safely. There was a system for recording and acting on safety alerts. Safeguarding matters were discussed, and systems were in place to safeguard patients who may be at risk of abuse. Staff had undergone checks to ensure they were suitable for the role and were appropriately trained. There were appropriate staffing levels and skill mix to ensure safe effective staffing and members of the staff team provided positive feedback about staffing levels. There were systems in place to ensure staff were up to date with relevant legislation, evidence-based practice and required standards.Information was shared between teams and services to ensure continuity of care. Leaders were capable, compassionate, visible and inclusive. Staff and leaders acted with openness, honesty and transparency. The facilities and equipment met the needs of people, were clean and well-maintained, risks were identified and mitigated.
Overall, there was appropriate monitoring and reviews for people with long term conditions.