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Archived: Lincoln Road Medical Practice Good

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Reports


Inspection carried out on 27 November 2019

During an inspection looking at part of the service

We carried out an announced inspection at Lincoln Road Medical Practice on 27 November 2019. This was a focussed inspection following our Annual Regulatory Review programme.

The practice was first inspected in July 2016. We rated the practice good for all domaims and population groups and good overall.

This inspection focused on the following key questions:

  • Effective
  • Well-led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe
  • Caring
  • Responsive

At this inspection we based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information collected during the annual regulatory review programme
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to look at ways to improve the uptake of the childhood immunisation and cervical screening programmes.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 07 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lincoln Road Medical Practice. Overall the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 3 June 2014

During a routine inspection

Lincoln Road Medical Practice is a small family run practice providing primary medical services to people in the local community.

The service is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury, surgical procedures, family planning and maternity and midwifery services.

During our inspection we spoke with seven staff and eight patients, reviewed 20 comment cards and viewed recent patient surveys. The feedback from patients was consistently positive and patients were very satisfied with the care they received. Patients privacy was respected and patients were given all the necessary information to make informed decisions relating to their care and treatment.

We found that staff were professional and were trained to meet patients needs. The practice was providing care and treatment in accordance with best practice standards and guidance and worked in collaboration with other services to deliver effective care to patients. The practice was responsive to patients and involved them in decisions relating to the running of the service. The practice took a proactive approach to planning services that met patients needs.

The practice was striving to attain the highest standards of clinical care by continuously looking for areas of improvement and effecting positive change. The practice had a clear strategy to reduce health inequalities present in the local community by providing quality care and treatment and developing services that met their needs. The practice had robust governance arrangements and staff were clear on their roles, responsibilities and who they were accountable to.