9 March 2016
During a routine inspection
We carried out an announced comprehensive inspection at GP Care Services Ltd on 9 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Staff had access to e-learning training modules but there was no monitoring or documentation system in place to ensure staff had carried out this training.
- Staff acting as chaperones had not had a check with the disclosure and barring service or a risk assessment carried out.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure within the practice and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
However there were areas of practice where the provider should make improvements.
- Ensure recruitment arrangements include all necessary employment checks for all staff.
- Introduce a system where staff training is monitored and documented.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice