Beech House Surgery

Updated 28 May 2026

Date of Assessment: 11 June 2026

Beech House Surgery is a GP practice in Knaresborough, North Yorkshire. It delivers services to approximately 7644 people under a contract held with NHS England and provides a dispensary service to those patients who are eligible.

According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 1.2% Asian, 1.2% Mixed, 0.3% Black and 0.4% Other.

Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications, and experience.

EFFECTIVE

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING

Staff treated people with kindness, empathy, and compassion, and respected their privacy and dignity.

RESPONSIVE

People could access care, treatment, and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED

The surgery had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours, and performance of staff through clear and effective governance processes.

Updated 28 May 2026

As part of our assessment, we reviewed feedback from people who used Beech House Surgery to understand their views and experience of it.

In feedback to the CQC, people were positive about the quality of their care and treatment at the surgery with the key themes identified in patient feedback being caring, compassionate and respectful staff; patients feeling listened to; fast access and responsiveness; strong clinical care and thoroughness; and a highly regarded reception team.

This positivity was also reflected in the results of recent surveys, including the 2025 National GP Patient Survey and NHS Friends and Family feedback, which showed most people were satisfied with the surgery and the services it provided.

Healthwatch information from March 2025 to March 2026 was also reviewed and no concerns were identified. Healthwatch acts as a champion for people using health and social care services and receives information of concern through various channels such as direct feedback from individuals, reports from local Healthwatch organisations, and data gathered from engagement activities like surveys and focus groups.

We also received positive feedback from the local commissioning body, and the Primary Care Network (PCN). A PCN is a collaborative alliance of GP surgeries and other health and care providers that work together to enhance health services for their community

Beech House Surgery had an active Patient Participation Group (PPG) which represented the views of people using the service. Representatives from the PPG described regular and meaningful engagement with practice leaders and said they were kept informed about proposed developments, service changes, and new ways of working that may affect patients. PPG members told us that leaders listened to feedback and had made positive changes as a result of suggestions from the group. The PPG also described organising two successful patient information and wellbeing events to raise awareness of services available through the surgery, which were well attended by patients. In addition, the group was involved in planning further patient engagement events covering areas such as appointment triage, menopause support, men’s health, and parent/carer baby health. PPG representatives also described supporting initiatives to improve digital access for patients, including work around digital appointment booking and helping patients understand and use NHS digital services such as the NHS App.