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Penrose Court Requires improvement


Inspection carried out on 30 September 2019

During a routine inspection

About the service:

Penrose Court is a care home registered to provide nursing and personal care for up to 65 people. This is a purpose-built service which was opened in October 2018. The service consists of three floors, with each floor accommodating people with specific care needs, such as dementia and nursing care. There are facilities like a salon, cinema, pub and café for people to use. At the time of the inspection, 17 people were living at the service.

People’s experience of using this service:

People said they were supported by kind and caring staff who met their care and support needs. However, staff did not always have access to care plans and information about people to enable them to provide consistently safe, effective and personalised care. Staff were not always deployed well within the service to ensure people always received timely support. People needed more support to pursue their hobbies and interests.

People were protected from harm by staff who were trained to identify and report concerns. People were safe because potential risks to their health and wellbeing had been managed well. There were enough staff to support people safely. People were supported to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed processes to prevent the spread of infections.

Staff had been trained to meet people's needs. They had the information to meet people’s assessed needs, but said they needed more training to meet the needs of people with complex mental health needs. People had been supported to have enough to eat and drink. People had access to healthcare services when required, and this helped them to maintain their health and well-being.

Staff were respectful in how they interacted with people and supported them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The provider had systems to assess and monitor the quality of the service. The registered manager and staff were motivated to provide the best service they could for people and their relatives. They were keen to learn and take steps to further improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

This service was registered with us on 08/10/2018 and this is the first inspection.

Why we inspected:

This was a planned inspection based on the registration date.


We have found evidence that the provider needs to make improvements. Please see the Safe, Responsive and Well-led sections of this full report. Please see the action we have told the provider to take at the end of this report.

Follow up:

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.