We carried out a review of the data available to us about Spring Valley Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Spring Valley Care Services Ltd, you can give feedback on this service.
Spring Valley Care Services Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection 16 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received personalised care which met their needs and reflected their preferences. People using the service and their relatives explained the care was planned well to meet individual needs and the agency was responsive to changes, liaising with other professionals to make sure the right support was provided.
The risks to people's safety and wellbeing were managed. The provider had assessed these risks and put clear plans in place to help make sure people were safe. People received their medicines in a safe way and as prescribed.
The staff were well supported, trained, and skilled. There was good communication between the staff to make sure they cared for people safely, followed guidelines and met people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager worked closely with people using the service, families, staff and other stakeholders to help make sure they received appropriate care and support. There were suitable systems for monitoring and improving the quality of the service and dealing with complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service which was registered with CQC in November 2018.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.