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Sova Healthcare Harrogate Good

Reports


Inspection carried out on 20 September 2019

During a routine inspection

About the service

Sova Healthcare Harrogate is a domiciliary care service providing personal care. The service was supporting 8 people at the time of our inspection, including those living with dementia, physical disability, older people and younger adults.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received support from staff who were exceptionally caring and encouraged them to be the lead decision-makers for their care. Staff provided highly attentive and responsive care. People thrived from the person-centred, attentive culture, experiencing significant improvements in their wellbeing.

People’s safety was supported, they felt safe with their care staff. Staff were aware of risks to people and how to reduce these. People were supported to take their medicines as prescribed.

People were involved in developing their care plans and ensuring their care was appropriate to their needs. Staff were well supported; they had the knowledge and skills to provide effective care. Staff worked effectively as a team and with healthcare professionals to enable people to live healthier lives and make healthy nutritional choices.

People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans contained information to guide staff in providing person-centred care. People’s care visits were organised flexibly to meet their needs. People and their relatives were in regular contact with the registered manager, which meant early action could be taken to address minor issues.

The provider’s value base of person-centred, empowering care was reflected in the care people received. Staff shared these values and were motivated to deliver high quality care. The registered manager was developing their quality assurance systems to capture themes and areas for improvement as the service grew.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 September 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.