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Inspection Summary


Overall summary & rating

Good

Updated 25 December 2019

About the service

Barfields Court consists of 52 individual flats within an extra care housing scheme. The service provides personal care for older people and adults under 65 years who require assistance with personal care. At the time of the inspection the service was supporting 30 people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke highly of the service and the positive difference it had made to their lives. People felt safe and well cared for. Individual risks associated with people’s health and care needs had been assessed and measures had been put in place to reduce the risks. Where people required assistance with their medicines, this was well managed. The provider had robust recruitment processes in place which ensured only staff suitable to work in social care were employed and there were enough staff to support people safely. Staff understood how to identify and report any concerns appropriately.

People’s needs were assessed before they started to receive a care package to ensure their needs could be met by the service. People were involved in developing their care plans in line with their wishes and preferences ensuring them maximum choice and control over their care. Staff asked people for their consent for day to day care and supported people with their nutritional needs where required. Staff received supervision, appraisals and regular training which enabled them to deliver effective care in line with best practice.

People told us they were very happy with the care they received. Staff treated people with dignity and respect, involved them in decisions about their care and promoted their independence. People received person centred support which met their needs, preferences and choices. People had no complaints but knew who to speak to if they did. People felt confident they would be listened to and issues would be resolved promptly.

The registered manager had encouraged an open and transparent culture which enabled people and staff to contribute their views about the service and drive improvement. Staff consistently told us they felt well supported and valued by the management team who were hands on and approachable. The registered manager had developed excellent links with local community groups and commissioners to promote joined up working.

Why we inspected

This service was registered with us on 13 December 2018 and this is the first inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 25 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 December 2019

The service was well led.

Details are in our well led findings below.