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Inspection Summary


Overall summary & rating

Good

Updated 20 February 2020

About the service

Winfrid House consists of 27 individual flats within an extra care housing scheme. The service provides personal care for older people and adults under 65 years, some of whom were living with dementia, learning disabilities, autism, mental health, physical and/or sensory impairment. At the time of the inspection the service was supporting 15 people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe, secure and well treated by staff at Winfrid House. Medicines were well managed, and people received safe and appropriate support to take their medicines where required. There were enough staff on duty each day to support people safely and in a timely way. Staff understood their safeguarding responsibilities and knew how to report any concerns. Individual and environmental risks associated with people’s health and wellbeing had been assessed and measures were in place to reduce the risks. Robust recruitment processes were in place which ensured only staff suitable to work in social care were employed.

People’s care and support needs were assessed before they started to receive a service to ensure these could be met at Winfrid House. People retained choice and control over their care and were involved in developing their care plans in line with their needs, wishes and preferences. People were supported to access routine and emergency healthcare services in order to maintain optimum health. Some people were independent with their eating and drinking, and staff supported people with their nutritional needs where required. Staff received regular supervision, appraisal and training to support them to deliver effective care.

People spoke highly of the staff who had supported them. They were very satisfied with the care they received and the respect they were shown by staff who promoted their independence, privacy and dignity. People received person centred care and support which was reviewed regularly to ensure it continued to meet their individual needs, preferences and choices. Staff had ready access to care plans and were responsive to people’s needs and wishes. People had no complaints but knew who they could speak to should this be the case and felt confident any concerns would be addressed.

The registered manager had created an open and transparent culture and people and staff felt involved in the on-going development of the service and their opinions were valued. Staff consistently told us they felt supported by the approachable management team and spoke highly of the scheme manager who had made significant improvements. The registered manager worked closely with local community groups and commissioners to promote joined up working and improve systems and processes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 13 December 2018 and this was their first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 February 2020

The service was well led.

Details are in our well led findings below.