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Inspection Summary


Overall summary & rating

Good

Updated 4 February 2020

About the service

Gore Grange consists of 37 individual flats within an extra care housing scheme. The service provides personal care for older people and adults under 65 years some of whom may be living with dementia, learning disabilities, mental health, physical and/or sensory impairment. At the time of the inspection the service was supporting 20 people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke highly of the staff who had supported them to improve the quality of their lives. People felt safe, secure and well cared for by staff who understood their needs. Individual and environmental risks associated with people’s health and care needs had been assessed and measures to reduce risks were in place and understood by staff. People received safe and appropriate support with their medicines where required. Robust recruitment processes were in place which ensured only staff suitable to work in social care were employed. There were enough staff on duty each day to support people safely and meet their needs. Staff understood their responsibilities to identify and report any concerns appropriately.

People’s care and support needs were assessed before they started to receive a service. People were involved in developing their care plans in line with their wishes and preferences and consented to their care. This ensured they retained maximum choice and control over their lives. Staff supported people with their nutritional needs where required. Staff received regular supervision, appraisals and training which ensured they were competent and knowledgeable to deliver effective care in line with best practice.

People told us they were very satisfied with the care they received and the way they were treated by staff. Staff involved people in decisions about their care and promoted their independence, privacy and dignity. People received person centred support in line with their care plans which met their individual needs, preferences and choices. People had no complaints but knew who they could speak to should this be the case. They were confident any concerns would be taken seriously and addressed.

The registered manager had created an open and transparent culture. People and staff felt able to contribute their views and opinions and felt involved in the on-going development of the service. Staff consistently told us they felt valued by the management team who were supportive and approachable. The registered manager worked closely with local community groups and commissioners to promote joined up working and improve systems and processes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 13 December 2018 and this was their first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 February 2020

The service was well.

Details are in our well led findings below.