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Listen to an audio version of the report from our inspection on 22 April 2015, which was published on 21 May 2015. Listen to the report.

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2017

Time Together Domiciliary Care Agency is a registered charity which provides personal care and support to people in their own homes. At the time of this inspection the agency was providing personal care and support to 12 people who had a learning disability, autistic spectrum disorder or a physical disability. The agency operates from a ground floor office, which also includes a communal area for activities and staff use. It is located on the outskirts of Harrogate. There is disabled access into the service and limited parking alongside the office. However, there is also on street parking nearby.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People told us they felt safe and well supported by the support workers from the agency. The registered provider followed robust recruitment checks, to employ suitable support workers, and there continued to be sufficient support workers employed to ensure home visits were carried out in a timely way. People’s medicines were managed safely.

Support workers received appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and how to protect people from the risk of harm. Support workers received regular supervision to fulfil their roles effectively, and had yearly appraisals to monitor their work performance.

People were supported to have choice and control of their lives and the agency workers supported them in the least restrictive way possible; the policies and systems in the agency supported this practice.

Where relevant to people's needs, support workers helped people understand about health eating, budgeting and grocery shopping. People who used the agency said the support workers help them develop ‘daily living skills’, which enabled them to be more independent. Where support workers prepared and cooked meals for people, people told us they enjoyed good food.

Support workers knew about people’s individual care needs and care plans were person-centred and detailed. People and their relatives gave us positive feedback about the support workers and described them as “Excellent, caring and knowledgeable.” We were told the support workers treated people who used the service with compassion, dignity and respect.

People told us that the agency was well managed and organised. The registered manager assessed and monitored the quality of care provided to people. People and support workers were asked for their views and their suggestions were used to continuously improve the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 April 2017

The service remains Good.

Effective

Good

Updated 27 April 2017

The service remains Good.

Caring

Good

Updated 27 April 2017

The service remains Good.

Responsive

Good

Updated 27 April 2017

The service remains Good.

Well-led

Good

Updated 27 April 2017

The service remains Good.