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Inspection carried out on 19 November 2019

During a routine inspection

About the service

Sylk Care Macclesfield is a domiciliary care service that provides care and support to ten people living in their own homes.

People’s experience of using this service and what we found

People received care that was safe and they were protected from abuse and avoidable harm. Systems were in place to record accidents and incidents although none had occurred in the last twelve months. Safe recruitment procedures were followed ensuring people were supported by suitable staff. People were supported to take their medicines safely by trained and competent staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A detailed assessment was carried out before people received a service to ensure their needs could be met. Following the initial assessment, a comprehensive support plan was developed promote effective care. People were supported to make choices and were involved in decisions about their care.

People experienced care delivered by consistent and trusted staff who were caring and respectful. There were opportunities for people and their relatives to provide their views of the care they received.

People knew who to speak with if they had any concerns. Care was person-centred and outcome based. People told us they were satisfied with the care they received.

Sylk Care Macclesfield was well-led. Systems were in place to assess and monitor the quality of the service. The management team were clear about the responsibilities of their roles and had plans in place to maintain and develop the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection This service was registered with us on 28/11/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.