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Rainbow Outreach and Healthcare Solutions Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 December 2019

About the service

Rainbow Outreach and Healthcare Solutions Limited is a domiciliary care service providing personal care to people across Bedale, Leeming and Northallerton. The service was supporting four people at the time of our inspection, including older people and people living with mental health needs and physical disability.

People’s experience of using this service and what we found

The provider was committed to providing person-centred care and ensuring staff shared their aim of providing high quality care. People and staff had regular access to the registered manager to share their feedback. The provider’s quality assurance systems had not fully been developed in-line with their policy. They did not always identify the gaps in records we found, including medicines records.

People felt safe with the staff supporting them. Staff knew how to manage risks to people to keep them safe. Appropriate checks were completed to ensure suitable, safe staff and agency staff worked for the provider. We made a recommendation about medicine best practice guidance.

People received effective support and were involved in developing their care plans. Staff had the knowledge and skills required to provide effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We made a recommendation about mental capacity assessments and best interest records.

People praised the kind, considerate care they received. Family members recognised the positive impact care had on family life. Staff encouraged people to make decisions about their care. People and staff shared caring relationships based on respect and valuing people as individuals.

Care was provided in responsive ways, focused on achieving people’s chosen goals. Staff worked with people and their families to maintain their relationships and facilitate access to community services. Staff knew people’s wishes and preferences, they used this to provide responsive person-centred care.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 December 2019

The service was not always well-led.

Details are in our well-led findings below.