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Walmer Lodge Residential Home Requires improvement

The provider of this service changed - see old profile

Reports


Inspection carried out on 11 September 2019

During a routine inspection

About the service

Walmer Lodge is a residential care home situated in Bradford. The home provides accommodation and personal care for up to 12 people with complex needs aged 18 to 65. At the time of this inspection there were 11 people living at the home.

People’s experience of using this service and what we found

Systems to monitor and check the service were in place but these needed to be more thorough to ensure the service consistently met the required standards. Improvements were needed in the management of the premises including fire checks. The environment was generally tired and in need of refurbishment.

People who used the service were generally happy with the care and support. People and relatives told us the service was caring and staffing levels were appropriate. However, we observed some practises which showed a lack of respect and were not person centred.

People said they felt safe. Staff had received safeguarding training and had an understanding about how to report abuse. Some people's finances were managed by the provider. We requested additional information about this. We did not receive this, so we could not be assured people's finances were managed safely.

Staff were knowledgeable and received a range of training and regular supervision and appraisal. They said they felt supported in their roles.

Medicines were generally managed safely. There were positive links with healthcare professionals and other agencies to ensure people’s health needs were met and changes responded to promptly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about improving documentation.

People, relatives and staff said the registered manager and manager were approachable. People’s views were sought through meetings and surveys.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 2 June 2018). Since this rating was awarded the registered provider has altered its legal entity. We have used the previous rating and enforcement action taken to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified breaches in relation to governance and audit procedures and safety. We also identified people were not always treated with dignity and respect.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.