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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 22 September 2017

We inspected Alzheimer's Support on 1 August 2017. The service operates within the Wiltshire area and supports people who live in their own homes. At the time of our visit Alzheimer's Support provided a service to 242 people. People received at least an hour long visit to promote their independence and to receive support with personal care when needed.

At the last inspection in June 2015, the service was rated Good.

At this inspection we found the service remained Good.

People remained safe, there were sufficient staff deployed and people experienced continuity of care. Risks to people’s well-being were assessed and risk assessments gave details how to manage these. People were mostly independent with taking their medicines however staff supported them to take these where required.

People continued to receive support from staff that had the right skills and knowledge to support them effectively. People had choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to access health professionals when needed and to meet their nutritional needs.

The service continued to provide support in a caring way. People were very complimentary about staff and told us staff were ‘marvellous’. People’s dignity and privacy were promoted. The support people received was led by them and based on people’s choices and wishes.

The service was responsive to people's needs and people received assistance that met their needs and preferences. Staff enabled people to live full lives and continue to be independent. Staff used their knowledge of people’s histories to ensure a sense of well-being for people. People were encouraged to voice their opinions through surveys and spot checks.

The service continued to be well- led by a registered manager and there was a clear staffing structure in place. The provider valued their staff team and ensured opportunities were available to further develop staff. Staff praised the team work, good communication and ways their contribution was recognised. Staff told us they felt listened to and respected. The provider had systems in place to monitor the service provided to people. The registered manager worked to continuously develop and improve quality of the service and people’s experiences.

Inspection areas

Safe

Good

Updated 22 September 2017

The service remains Good.

Effective

Good

Updated 22 September 2017

The service remains Good.

Caring

Good

Updated 22 September 2017

The service remains Good.

Responsive

Good

Updated 22 September 2017

The service remains Good.

Well-led

Good

Updated 22 September 2017

The service remains Good.