25 Harley Street

The service had a good learning culture and staff and patients could raise concerns. Managers investigated incidents thoroughly.

Patients were protected and kept safe because staff understood local safeguarding arrangements. There were enough staff with the right skills, qualifications and experience in the departments to ensure high quality care and treatment.

Managers made sure staff received training and had regular appraisals to maintain high-quality care. Staff understood and managed risks from the environment. The facilities and equipment met the needs of patient, were clean and well-maintained and any risks were mitigated.