25 Harley Street

Ratings - Diagnostic imaging

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out a focused onsite inspection of the service on 1 June 2026. This was a risk-based assessment due to the age and rating at the previous inspection. At this inspection we assessed safe and well-led, which were previously rated as requires improvement. We assessed effective for the first time in line with the change in methodology since our last inspection. We assessed caring for the first time as it was not possible to speak with patients during the last inspection.

25 Harley Street is an outpatient and diagnostic location for a provider with other registered locations nearby. At this inspection we assessed diagnostic imaging. The services provided were Dexa scans and X-rays to adults and children and young people.

We found that improvements had been made since the previous inspection and that breaches in regulation 17 had been resolved and the provider was now compliant with this regulation. There were improvements in the mandatory training rates and mitigations were in place, for the in-person training that had been delayed. We found that equipment was checked and tested in line with manufacture’s guidance. The policies we reviewed were in date and relevant to the service.

People's experience of this service

Patients were positive about the staff, who treated them with warmth and kindness and provided effective care and treatment. Patients with protected characteristics felt supported. Patients said the staff could be contacted easily and they were responded to quite quickly and they all felt they could get assistance if needed. Patients told us they were given time to ask questions about their procedure and staff had checked they understood what they were having done.