• Hospital
  • Independent hospital

25 Harley Street

Overall: Requires improvement read more about inspection ratings

25 Harley Street, London, W1G 9QW (020) 3883 9535

Provided and run by:
9 Harley Street Limited

Important: We are carrying out a review of quality at 25 Harley Street. We will publish a report when our review is complete. Find out more about our inspection reports.

Latest inspection summary

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Background to this inspection

Updated 31 May 2022

We inspected this outpatient service using our comprehensive inspection methodology, carrying out an unannounced site visit on 02 March 2022. During the inspection we visited reception areas, waiting areas, treatment rooms and consultation rooms. We spoke with four senior staff members, including the registered manager and reviewed a range of information provided to us. We were able to speak with three patients.

The key questions we asked during this inspection were, was it safe, effective, caring responsive and well led. We have not previously inspected or rated this service.

During this inspection, we spoke with receptionists, members of the nursing team, the registered manager, the clinical governance lead, consultants, patients and the Chief Executive Officer (CEO).

This inspection report focuses on the ‘diagnostic imaging’ services provided at 25 Harley Street.

Overall inspection

Requires improvement

Updated 31 May 2022

25 Harley Street is one of two diagnostic and out-patient facilities that forms part of the Phoenix Hospital Group (PHG), Harley Street campus. The campus consists of an inpatient facility at the Weymouth Street Hospital (WSH) and a separate out-patient and diagnostic facility at 9 Harley Street.

25 Harley Street has 6 floors, arranged as follows:

The basement houses Phoenix Pathology labs, phlebotomy room, nursing station, minor procedure suite with a recovery area, staff accommodation, utility, storeroom and one office. A lift serves all floors and access ramps are available to cover the small steps at the front of the building. The service is utilised by a broad range of users including children and the elderly.

Reception and the patient waiting area is located on the ground floor. There is also a physiotherapy room, second phlebotomy room, x-ray suite, London Eye Diagnostic Clinic (LEDC), DEXA scanner, patient changing area and staff accommodation located on the ground floor. At the rear of the building there is a mews house which includes administrative offices, with their own entrance. LEDC is located at the rear of the ground floor and includes diagnostic eye testing facilities. LEDC has its own CQC registration.

The upper four floors of the building house consultation rooms and offices. All floors in the main building are served by a lift.

Number 25 Harley Street provides outpatient services supporting the following specialities: Minor surgical procedures, including dermatology, plastics and gynaecology, which are limited to local anaesthetic as no general anaesthetic is used on site. The provider also offers family planning and pathology services. Although the service is primarily adult care, they do also see children. These services are provided under the direction of specialist consultants.

The service is registered to provide the following regulated activities:

  • Surgical Procedures
  • Diagnostic and Screening Procedures
  • Treatment of Disease, Disorder and Injury
  • Family Planning

There has been a registered manager in post since the service registered with CQC in October 2018.