We carried out a review of the data available to us about Help at Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Help at Home Care, you can give feedback on this service.
The service is a domiciliary care agency which provides personal care to people living in their own homes throughout North Tyneside. At the time of this inspection there were 16 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The management team had implemented best practice into the service, however in some aspects of the service such as medicines management and recruitment, further work was needed.
We have made a recommendation about the Accessible Information Standard.
People felt very safe with the support they received from consistent staff, who knew them well. People’s care needs were assessed, and risks were reduced.
There had been no serious incidents or complaints made about the service. Minor incidents were recorded and acted upon to prevent repeat occurrences. People were very satisfied with the service they received.
People were very well cared for their own home by staff who provided reliable, high-quality, person-centred care. People’s privacy and dignity were upheld, and staff were kind and respectful towards people and their families. People were encouraged to be independent and were involved in creating their care plans and making decisions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team had developed a good working relationship with relatives and external professionals to ensure people received any additional support they needed to achieve good outcomes. The service was flexible and could easily be altered to meet people's varying needs and wishes.
The safety and quality of the service was thoroughly monitored through checks and audits. The management team strived to achieve high standards through continuous improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.