Archived: Cera Nottinghamshire Also known as Cera Care

People’s experience of using this service:

The risks to people’s health and safety were assessed and used to reduce risk. Some risk assessments were brief in detail and action was being taken to address this. People felt safe when staff supported them. Staff followed company policy by ensuring all concerns about people’s safety were reported and referred to the authorities where needed. Some people raised concerns about staff arrival times; however, when records were reviewed we found most calls were attended within 30 minutes of the agreed time.

People’s medicines were managed safely. People felt staff understood how to reduce the risk of the spread of infection. There were clear processes in place for continued learning to ensure people received safe care and support.

People’s needs were assessed prior to them starting with the service. Action had been taken to ensure that recognised best practice guidance was used to inform staff about some health conditions. Staff were well trained and had their competency to carry out their role regularly assessed.

People who needed support with their meals received appropriate support from staff. People had access to other health and social care agencies where needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We did note that some mental capacity assessments were not decision specific and action was being taken to address this.

People praised the approach of the staff and they had formed positive relationships with them. People were treated with dignity and respect and people found staff to be kind and caring. People were supported to make decisions about their care needs and staff respected their wishes. People’s records were stored securely to protect their privacy.

People’s care was provided in their preferred way. Staff understood people’s preferences and enabled people to make choices about their care. People were encouraged to attend groups to reduce the risk of social isolation. People had access to information in a format they could understand. Complaints were handled appropriately and in-line with the provider’s complaints policy. People did not currently receive end of life care.

People were overall satisfied with the standard of the care provided, with many stating they would recommend this service to others. Staff had a good understanding of people’s needs. They enjoyed their role and looked forward to a period of stability when the new manager was appointed. People’s views were welcomed and valued, and action was taken to address any concerns. Quality assurance processes were in place to continually assess the standard of the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 15 October 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.