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Inspection carried out on 10 December 2019

During a routine inspection

About the service

We Simply Care Ltd is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 17 people receiving personal care support.

People’s experience of using this service and what we found

Risks to people were assessed and mitigated, which reduced the risks of avoidable harm. Care specialists received training in safeguarding and there were systems in place designed to reduce the risks of abuse happening. Where people required support with their medicines, this was done safely. Infection control processes protected people from the risks of cross infection. There were sufficient numbers of care specialists to cover the planned visits to people. Recruitment systems were safe.

People received care and support from care specialists who were trained and supported appropriately. Where people required support with their dietary needs and health, this was provided effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for and supported by caring and compassionate care specialists. People’s rights to independence, dignity and privacy were promoted and respected. People’s views and choices were valued and used to plan their care. This included people’s end of life decisions. People’s care needs were assessed planned for and met.

There were robust systems in place to assess and monitor the service provided. People’s views were sought relating to the service provided and these were used to drive improvement. There was a complaints procedure in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21/09/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on a new service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.