Mayford House Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity. The practice was using AI technology to effectively streamline workflow including coding and clinical correspondence, with good effect. The practice had worked closely with the Integrated Care Board and NHS England to understand the needs and services provided to patients with Gender Dysphoria and make improvements locally to commissioning services for those patients. The practicevolunteered as part of the wider PCN to be involved in the ‘Get Britain Working Economic Inactivity Trailblazer’, a government initiative to support people who were out of work due to ill health.The practice had offered the services of a care co-ordinator to assist with workflow. This allowed the practice to understand the health needs and barriers faced by those out of work due to ill health.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

Mayford House Surgery actively supported clinical research trials in primary care to help shape the future of medicine and demonstrate their commitment to quality improvement. The partners developed a research team, working collaboratively with the practice. Through a mix of commercial and non-commercial studies, they were able to offer patients the aim of improving individuals’ health but also health care for the future in the wider population. Some of the completed research looked at the impact in older patients on being potentially overprescribed anti-hypertensives and antibiotics in primary care.

The service met national targets for the uptake of childhood immunisations. The service performed better than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer. Nationally reported data from 2024 indicated that cervical screening for women aged 25-49 years was slightly below average. However, more recent practice derived data indicated that this expected minimum had now been surpassed. This was in part due to the individual and personal approach taken by care co-ordination staff to remove barriers for individuals. In acknowledgement of this slightly lower uptake, the practice responded by providing Saturday morning smear clinics to encourage attendance. Nurse led smear clinics on Saturdays are now provided by Better Access via the GP Federation (Heartbeat).

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.