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Inspection Summary


Overall summary & rating

Good

Updated 13 December 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Jackson and Partners on 10 May 2016. The overall rating for the practice was requires improvement. We undertook a further announced focused inspection on 24 January 2017. The overall rating for the practice remained at requires improvement. The full comprehensive reports on the May 2016 and January 2017 inspections can be found by selecting the ‘all reports’ link for Dr Jackson and Partners on our website at www.cqc.org.uk.

This inspection was an announced comprehensive carried out on 16 November 2017 to check whether the provider was now meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This practice is rated as Good overall. (Previous inspections May 2016 and January 2017 – Requires improvement)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

Consideration should be given to whether specific complaints need to be recorded as significant events.

Review the systems in place for reviewing changes introduced overtime for significant events and complaints to assess whether the changes have been effective and embedded into practice.

Consider the arrangements in place to support non--clinical staff to be aware of patients at risk of sepsis.

Review the process for regular monitoring of prescriptions that have not been collected.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 13 December 2017

Effective

Good

Updated 13 December 2017

Caring

Good

Updated 13 December 2017

Responsive

Good

Updated 13 December 2017

Well-led

Good

Updated 13 December 2017

Checks on specific services

Older people

Good

Updated 13 December 2017

People with long term conditions

Good

Updated 13 December 2017

Families, children and young people

Good

Updated 13 December 2017

Working age people (including those recently retired and students)

Good

Updated 13 December 2017

People whose circumstances may make them vulnerable

Good

Updated 13 December 2017

People experiencing poor mental health (including people with dementia)

Good

Updated 13 December 2017