Active Care and Training is a is a domiciliary care service that provides personal care to people
living in their own homes in Ipswich and Felixstowe. At the time of the inspection they were supporting 14 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported safely and staff understood their responsibilities to keep people safe from abuse or harm. Staff were recruited safely with appropriate pre-employment checks carried out. Risk assessments were in place which ensured that staff knew what to do to mitigate the risks identified. People received their medicines safely and there were effective practices in place to protect people from infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the support they required and had access to training.
Staff were kind and caring and committed to providing good quality care. People told us how well looked after they were, and staff were respectful. People's dignity and privacy was maintained, and people felt in control of their lives.
People had individualised care plans which ensured they received person-centred care. Plans considered people's preferences, likes and dislikes.. People knew who to speak to raise concerns and were confident they would be listened to. One person described staff as, “The best carers I have every had.”
The provider was open and honest and strived to look at ways to improve the service. Staff felt well supported and people were confident in the service. Staff liaised with other health professionals to support people to maintain good health.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on CQC’s inspection schedule.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.