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Kingfisher Care Services Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 February 2020

About the service

Kingfisher Care Service is a domiciliary care service that provides personal care and support to people living in their own homes. There were 42 people receiving personal care at the time of the inspection.

Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Peoples risk assessment and management plans were inconsistent. Some required more detailed information. Where incidents were occurring, these were not consistently monitored and learning applied.

People were not receiving support at their preferred times planned times and they were not supported by a consistent staff group. People told us they were not consistently involved in reviewing their care and support.

Systems were in place to monitor the service, however there were some areas of improvement which had not been identified through these systems.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not consistently demonstrate this was supported. We have made a recommendation about the recording practices of the service.

People had their needs assessed and plans put in place to meet them. People were safeguarded from the risk of abuse. People were supported to have their medicines administered as prescribed. People were protected from the risk of cross infection.

People were supported to maintain their health. People were supported to eat and drink safely. People were able to make choices and staff were kind to people. People were supported to consider their wishes for at the end of their life.

The provider encouraged partnership working with other agencies and adopted a learning culture. Staff told us they were supported by the provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 5 February 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 5 February 2020

The service was not always effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 5 February 2020

The service was not always caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 5 February 2020

The service was not always well-led.

Details are in our well-Led findings below.