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Archived: Binbrook Surgery Good

The provider of this service changed - see new profile


Review carried out on 21 February 2020

During an annual regulatory review

We reviewed the information available to us about Binbrook Surgery on 21 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 14 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Caistor Medical Centre on 14 December 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Although staff were aware of the Mental Capacity Act and the issues of assessing a patients mental capacity, no formal training had been provided and some lacked confidence in it’s use.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice was responsive to the needs of patients and tailored its services to meet those needs.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. However we observed a patient receiving treatment through an unobscured window.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The access to GPs and clinicians through the telephone triage system was effective and same day face to face appointments were available where appropriate.
  • The practice facilities and equipment met patient needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Impress upon staff the importance of patient privacy being maintained at all times.

  • Ensure staff receive appropriate training with regard to the Mental Capacity Act and the Deprivation of Liberty Safeguards.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice