• Doctor
  • GP practice

Greenbank Medical Practice

Overall: Good read more about inspection ratings

Barley Clough Medical Centre, Nugget Street, Oldham, Lancashire, OL4 1BN (0161) 909 8370

Provided and run by:
Greenbank Medical Practice

Latest inspection summary

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Background to this inspection

Updated 24 August 2018

Greenbank Medical Practice is located at Barley Clough Medical Centre, Nugget Street, Oldham OL4 1BN, in purpose built premises approximately one mile from the centre of Oldham. It is a two-storey building with patients having access to both floors. There is a large car park and disabled parking is available. There is a website,

At the time of our inspection there were 10,334 patients registered with the practice. The practice is a member of NHS Oldham Clinical Commissioning Group (CCG). The practice delivers commissioned services under the General Medical Services (GMS) contract.

There are five GP partners, three male and two female. There are two advanced nurse practitioners, four practice nurses, two healthcare assistants, a practice manager, and reception and administrative staff.

The practice gender profile is similar to the national averages. There is a higher than average number of patients under the age of 14, and a lower than average number of patients over the age of 50. Life expectancy is slightly under the CCG average, and there is a higher than average number of patients with a long-term condition. The practice is in the most deprived decile.

Normal opening hours are 7.30am until 6.30pm Monday to Friday. Appointments are available from 7.30am daily.

There is an out of hours service available by phoning NHS 111. The out of hours provider is Go to Doc.

The practice is a teaching practice for medical students.

Overall inspection


Updated 24 August 2018

This practice is rated as Good overall. (Previous inspection February 2017 – Good).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Greenbank Medical Practice on 26 June 2018 as part of our inspection programme.

At this inspection we found:

•The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

•The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

•Staff involved and treated patients with compassion, kindness, dignity and respect.

•Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

•There was a strong focus on continuous learning and improvement at all levels of the organisation.

•There was a clear leadership structure, and all staff were involved in the working of the practice. Succession planning was in place.

•The practice worked closely with a focused care practitioner who looked at the holistic needs of vulnerable patients. The impact of actions were measurable and positive.

•The nursing team held clinical support meetings to ensure they kept up to date with new guidance and were able to provide additional support to the team where needed.

We found an area of outstanding practice:

•GP appointments were available from 7.30am Monday to Friday which were particularly beneficial to working patients.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice