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Inspection Summary


Overall summary & rating

Good

Updated 28 August 2019

About the service

Curans Care is a supported living service providing personal care to people living in individual and shared flats in Tooting and Kingston. At the time of the inspection there were 20 people using the service across five supported living schemes, three in Tooting and two in Kingston. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The provider arranged a number of exciting and varied activities for people. Bespoke, individual support plans were in place and these focussed on improving people’s independent living skills. People were supported to attend college and led active lives within their local communities. Where concerns were raised, the provider acted to ensure people’s satisfaction.

People told us they felt safe within their current living arrangements in the presence of staff. Recruitment procedures were robust which helped to ensure people were supported by staff who had been vetted before being employed. People were supported by staff who were familiar and known to them. People were supported to take risk that had been adequately assessed. Medicines management was safe and people were supported to take their medicines from competent staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff received regular training in areas that were relevant to meeting people’s needs. Timely referrals were made to healthcare and other professionals as required. People received support to maintain a healthy lifestyle through appropriate support with meals.

Staff were caring and friendly. They demonstrated a good understating of people’s support needs. They were sensitive to providing care that promoted people’s dignity and privacy. They supported people to maintain their independence.

The registered manager had been employed for a number of years and he was well liked and respected by people and the staff team. He was aware of the provider’s obligations with regards to notifying the CQC of certain events. The provider ensured they continued to provide a good service through regular audits.

Rating at last inspection

This service was registered with us on 28 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 28 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 28 August 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 August 2019

The service was well-led.

Details are in our well-Led findings below.