Archived: HYP Southwark

HYP Southwark provides confidential sexual health services, support and advice to young people under the age of 25 and is recognised as a level 2 contraception and sexual health service (CASH). It works to meet the needs of local communities, in conjunction with other services when required.

This service had not yet been inspected or rated. We rated it as good because:

• The service had enough staff to care for children and young people and keep them safe. Staff had training in key skills, understood how to protect children and young people from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to children and young people, acted on them and kept good care records. They managed medicines well. The service also managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and advised them on pain relief when required. For example, before attending the clinic for insertion of an intrauterine device. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand sexual health. They provided emotional support to children and young people, families, and carers.
• The service planned care to meet the needs of local people, took account of children and young people’s individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for advice or treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of children and young people receiving care. Staff were clear about their roles and accountabilities. The service engaged well with children, young people, and the community to plan and manage services and all staff were committed to improving services continually.