Updated 8 August 2025
We carried out this announced off-site inspection on 12 February 2026.
Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bay Dental is part of Portman Dentex a dental group provider. The practice is in Lancaster in Lancashire and provides private dental care and treatment for adults and children.
Due to the limitations of the building, the practice was not wheelchair accessible. On-street parking was available in the local area.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, and the practice manager. The group’s safety and quality manager and one of the group’s safety and quality specialists were also on the call, supporting the practice.