The Care Quality Commission
  • Doctor
  • GP practice

St James Health Centre

Overall: Good read more about inspection ratings

St James' Health Centre, 29 Great George Square, Liverpool, Merseyside, L1 5DZ (0151) 295 3800

Provided and run by:
St James Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about St James Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about St James Health Centre, you can give feedback on this service.

5 December 2019

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Effective
  • Well Led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe
  • Caring
  • Responsive

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We provided the practice with Care Quality Commission feedback cards prior to the inspection and we received 21 completed cards. Patients were extremely positive about their experiences, practice staff and the care and treatment they received.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients’ needs were assessed, and care and treatment was delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools.
  • The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment.
  • Staff worked together and with other organisations to deliver effective care and treatment.
  • There was compassionate, inclusive and effective leadership at all levels. This included working with and supporting the practice Patient Participation group (PPG).
  • The practice had a clear vision and set of values that prioritised quality and sustainability.
  • The practice had a culture which drove high quality sustainable care.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • There were clear and effective processes for managing risks, issues and performance.

The areas where the provider should make improvements are as follows. The provider should:

  • Should review the practice arrangements for ensuring staff have access to a Freedom to Speak Up Guardian.

  • Continue to review and monitor the data that falls below the Clinical Commissioning Group (CCG) and national averages.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

7 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

This is the report from our inspection of Dr Prasad’s practice. Dr Prasad’s practice is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection on the 7 October 2014 at the practice location Dr Prasad’s practice (also known as St James’ Health Centre). We reviewed information we held about the practice and spoke with patients, GPs, staff and community and health care professionals involved with the practice.

The practice was rated as Good overall. There were some elements of the practice that could be improved but the practice provided good care to the population it served.

Our key findings were as follows:

  • There were systems in place to mitigate safety risks. The premises were clean and tidy. Systems were in place to ensure medication including vaccines were appropriately stored and in date.
  • The practice was effective. Patients had their needs assessed in line with current guidance and the practice promoted health education to empower patients to live healthier lives.
  • The practice was caring. Feedback from patients and observations throughout our inspection highlighted the practice staff were kind, caring and helpful.
  • The practice was responsive. The practice served a diverse community and had worked towards ensuring people from all backgrounds had access to the health education and treatment by involving other local support teams. Translation services were available and some of the GPs spoke a variety of languages such as Chinese and Hindi. The practice acknowledged that patients may sometimes have had difficulty in making appointments due to high demand and had introduced ways of combating this such as an online appointment booking service.
  • The practice was well led. The practice management team placed a strong emphasis on the training of the staff.

However, there were also areas of practice where the provider needs to make improvements. 

The provider should consider the following:

  • The practice had a complaints policy however; this did not contain information regarding a time frame in which patients would be responded to. Information regarding how to make a complaint was available in the practice leaflet but could be readily on display in the waiting room.
  • Staff received annual appraisals, however the appraisal for the practice manager was overdue and the practice should ensure this is undertaken.
  • Have a system in place for checking clinician’s annual professional registration status.
  • Update the practice’s website to ensure all information is up to date, in particular with reference to the services and staff available.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice