Your Life Norwich operates an assisted living scheme in a purpose-built private development called Daisy Hill Court. The service is a domiciliary care agency providing personal care to older people living in their own flats. The development consists of 58 flats with some shared communal areas such as dining room, lounges and gardens.
Not everyone living at Daisy Hill Court received the regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection seven people were using the regulated activity.
People’s experience of using this service and what we found
People told us they felt safe with the carers at Your Life. There were robust recruitment procedures in place to ensure staff were suitable to work in the service. Risks to people’s safety had been assessed and action taken in a way that managed the risk but maintained people’s independence as much as possible. People received their medicines as prescribed. We have made a recommendation about the recording of people’s support with medicines.
People were involved in putting together their care plan based on their preferences for support. People’s needs were holistically assessed including social and emotional needs as well as physical and health needs including support with meal preparation. The service worked well in partnership with other professionals to meet people’s needs and improve their wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and people felt involved in their care. Staff took the time to get to know people and understand their preferences. Staff were thoughtful in maintaining privacy, dignity and confidentiality.
The service was person centred and responded to people’s changing needs. People were supported to participate in the community and socialise in the way they chose. This included access to activities within the development, activities in the wider community as well as maintaining links with friends and family. The service was not currently delivering end of life care but provided information and guidance to people about completing advance care plans.
People and staff were positive about the management and the quality of care provided. Managers supported and empowered staff to support people according to their needs and preferences. The service had an open and honest culture where people and staff felt confident to speak up if they had concerns. There were systems in place to monitor and review the quality of care and that information was used to improve the service for the future. There was an ethos of continual learning where staff were encouraged to improve their practice and the care offered by the service.
Rating at last inspection. This service was registered with us on 22 October 2018 and this was the first inspection.
Why we inspected
This was a planned inspection based on the date the service registered with us.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk