Haven Residential Care Home

Updated 2 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector, one assistant adult social care inspector and one expert by experience who had experience of care homes for older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Haven Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Haven Residential Care Home can accommodate up to 30 people across two separate units, each of which has separate adapted facilities. One of the units specialises in providing care to people living with dementia. During the day of our inspection the home 29 people received care and support.

There was a registered manager. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This was an unannounced inspection.

What we did:

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also used and reviewed all other information sent to us from the provider, other stakeholders, for example, the local authority and members of the public.

We spoke with 23 people who used the service, six relatives and one health care professional.

We spoke with 13 staff, which included the registered manager.

We reviewed care records for 10 people, six medicines administration records, policies and procedures, records to the management of the service, training records and recruitment records for six staff.

Updated 2 May 2019

About the service:

Haven Residential Care Home is a registered care home providing the regulated activity ‘Accommodation for people who require personal care or nursing care’. Haven Residential Care Home was registered to carry out the regulated activity to 30 people. During our inspection 29 people lived at Haven Residential Home.

What life is like for people using this service:

• There was a friendly, welcoming and homely atmosphere throughout the home. People had developed positive, trusting relationships with staff to help them feel safe. Robust systems ensured the safe management of medicines. Risk assessments were person centred and developed together with people.

• Support provided focused on people maximising choice and control over their lives. People were encouraged and supported to meet their identified goals and aspirations.

• People were supported by skilled and knowledgeable staff, who were committed to making a positive difference and impact every day to all people.

• Staff communicated well with others and we saw many positive examples of collaborative working with other professionals.

• Care was focused upon each person as an individual, with meaningful and purposeful activities based upon people's interests, goals and outcomes. People and their families felt listened to, involved, valued and empowered to change things. Technology was used extensively and individually to maintain and gain greater independence.

• The management team valued and inspired the staff. There was a clear set of values in the service and these formed the focus of shared purpose. There was shared professional admiration and respect for people, whatever their role in the service and a clear commitment to driving and improving quality.

• Leaders and managers of the home were clearly visible, fair, open and transparent and formed a sound basis for ensuring people's needs were met in an individualised and person-centred ethos.

• More information is in the full report

Rating at last inspection:

Good. The last report was published on 12 July 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated as Good.