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Archived: Carewatch (Redcar & Cleveland) Good

The partners registered to provide this service have changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 28 January 2016

This inspection took place on 2 December 2015 and was announced. The provider was given notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. A second day of inspection took place on 7 December 2015, and was announced.

Carewatch (Redcar and Cleveland) is a domiciliary care service which provides personal care to people within their own home. It is based in Redcar and provides care and support to people in the Redcar, Eston and Marske area. At the time of the inspection 123 people used the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service. Risks to them were fully assessed and care plans were designed to minimise them. Staff understood safeguarding issues, and the service operated procedures to deal with any incidents that occurred.

The service had policies and procedures in place to ensure that medicines were handled safely. Accurate records were kept to show when medicines had been administered.

People were supported by a stable team of staff, who knew them and their needs. Where changes were made to teams people were told about this in advance. The service operated recruitment procedures that ensured that only suitable people were employed.

Staff received regular training in the areas they needed to support people effectively. Their performance was monitored and supported through a regular system of supervisions and appraisals.

Staff had a working knowledge of the principles of consent and the Mental Capacity Act and understood how this applied to supporting people in their own homes.

Where appropriate, staff supported people to enjoy a good diet suitable food and nutrition. People were supported to access external health services to ensure their general health and wellbeing.

People and their relatives spoke highly of the service and said that it provided high-quality care. People said they were treated with dignity and respect.

Care plans detailed people’s individual needs and preferences which meant that they received personalised support. People and their relatives were involved in care planning.

The service had clear procedures for dealing with complaints, and these were applied when issues arose.

Feedback from people and staff was regularly sought and used to maintain and improve standards.

Staff described a positive culture that focused on delivering high-quality care, and felt supported by the registered manager to deliver this. Staff were kept informed about the operation of the service.

Inspection areas

Safe

Good

Updated 28 January 2016

The service was safe.

Risks to people were assessed and care plans were in place to minimise them.

People were supported by staff that had been appropriately recruited and inducted.

People were supported to access and administer their medicines safely.

Effective

Good

Updated 28 January 2016

The service was effective.

Staff received suitable training to ensure that they could appropriately support people.

Staff understood and applied the principles of the Mental Capacity Act and consent.

The service worked with external professionals to support and maintain people’s health.

Caring

Good

Updated 28 January 2016

The service was caring.

People spoke highly of staff, and said that they were treated with dignity and respect.

People and their relatives said that care was delivered with kindness.

The service would assist people with advocacy services if needed.

Responsive

Good

Updated 28 January 2016

The service was responsive.

Care records were detailed,

personalised and focused on individual care needs. People’s preferences and needs were reflected in the support they received.

The service had a clear complaints policy that was applied when issues arose.

Well-led

Good

Updated 28 January 2016

The service was well-led.

The registered manager used audits to monitor and improve standards.

Feedback was sought from people and staff in order to monitor and improve standards.

Staff felt supported and included in the service by the registered manager.

The registered manager understood their responsibilities in making notifications to the Commission.