The Care Quality Commission
  • Doctor
  • GP practice

Archived: Brooklands Health Centre

Overall: Good read more about inspection ratings

Montague Crescent, Brooklands, Milton Keynes, MK10 7LN (01908) 874444

Provided and run by:
The Practice Surgeries Limited

Important: The provider of this service changed. See new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

7 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at Brooklands Health Centre on 7 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice provided targeted support to vulnerable homeless patients through the delivery of monthly community clinics. These clinics were delivered on a walk in basis to provide medical care and support to those who could not readily access services.
  • The practice organised and delivered services to meet patients’ needs. We received mixed feedback from patients regarding access with some stating difficulties they experienced when attempting to arrange appointments.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue with efforts to improve patient satisfaction with particular regard to the areas highlighted in the results of the national GP patient survey as being in need of improvement.
  • Record all staff training in accordance with practice polices, including training records for locum staff.
  • Develop systems for monitoring risk assessments to ensure they are completed in line with requirements.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care