Background to this inspection
Updated
9 August 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was undertaken by an inspector.
Service and service type
West View Short Term Break Service is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. West View Short Term Break Service is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection. We also wanted to be sure there would be people there to speak with us.
Inspection activity started on 26 May 2023 and ended on 2 June 2023. We visited the service on 26 May 2023.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 2 people, 3 relatives, 2 support workers and the registered manager. We reviewed 3 people’s care and support plans and records, including their medicines records. We also reviewed 2 staff recruitment and induction records, three staff supervision records and a range of other records relating to the management of the service, such as quality assurance reports, feedback from stakeholders and staff training records.
Updated
9 August 2023
About the service
West View Short Term Break Service is a care home that provides short term respite stays for people with a learning disability and autistic people. The service can support up to 3 people at any one time; there were 2 people staying there during the inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were meaningfully involved in reviewing their care. Staff always checked people’s needs and wishes before a stay.
Relatives told us they had good communication with the service, before, during and after their family member’s stay there.
There were enough staff on duty to provide the support people needed, including going out and about in the local area as people chose.
Right Care:
Care plans were based on people’s up-to-date personalised assessments, including risk assessments. Identified risks were managed in line with people’s preferences.
Staff knew people well and understood the support they needed. Medicines were managed safely.
People and relatives said they and their loved ones felt safe and comfortable with the staff who supported them. Information about how to report concerns about care, including alleged abuse, was shared with people, relatives and staff. Systems were in place to protect people from the loss or theft of property.
Staff were recruited after thorough pre-employment checks. They had the skills they needed to work safely and effectively.
Right Culture:
People, relatives and staff spoke highly of the welcoming, respectful culture of the service. Good teamwork between staff translated into people’s and relatives’ positive experience of the service.
The registered manager and provider used the provider’s structured quality assurance processes to maintain an overview of the service, so they could be sure people received safe, person-centred support.
People, relatives and staff found the registered manager to be approachable, supportive and fair.
The service worked in partnership with health and social care professionals as needed, to ensure people’s health and wellbeing needs were met during their stays at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 4 September 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.