Dr Summers & Zaman, known as The Coatham Surgery, is situated in the town centre of Redcar, Teesside, TS10 1SR, and provides services under a General Medical Services (GMS) contract with South Tees Clinical Commissioning Group (CCG) and NHS England, to the practice population of around 6800, covering patients of all ages.

The proportion of the practice population in the 65 years and over age group is higher than the England average. The practice scored four on the deprivation measurement scale which goes from one to ten, one being the lowest decile. People living in more deprived areas tend to have greater need for health services. The overall practice deprivation score is higher than the England average.

The practice has two GP partners and two salaried GPs (two are male and two are female). The practice has gone through a period of considerable staffing changes in the past five years but has begun to successfully recruit GPs and nurses in recent months. There is a practice manager and three practice nurses as well as a nurse practitioner. A health care assistant has recently been appointed. The practice has an office manager and a team of secretarial, administration and reception staff.

At the present time the practice does not have a CQC registered manager in post. The practice has been without a registered manager for more than 120 days and we have asked the provider to expedite this application process and to resolve its current registration issues.

When the practice is closed patients use the NHS 111 service to contact the OOHs provider. The Out of Hours service is provided by a federation of GP practices (ELM Alliance Limited) and is known locally as the Star Service. Information for patients requiring urgent medical attention out of hours is available in the waiting area, and on the practice website.

The practice is open between 8am to 6pm Monday to Friday. Appointments are from 8am to 5.30pm daily. The practice provides its own extended hours appointments with a nurse until 8pm on Mondays and provides blood tests and GP telephone appointments from 7am on Fridays. Extended hours appointments are also available through the Star Service.

The provider is registered for; diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder or injury, and surgical procedures as its regulated activities.