We carried out a review of the data available to us about Connect and Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Connect and Care, you can give feedback on this service.
Connect and Care is a small domiciliary care agency. It provides personal care to adults who want to remain independent in their own home in the community. The service was registered to provide care for older people and younger adults, people living with dementia and people with physical disabilities.
People’s experience of using this service and what we found
People were happy with the support they received and were complimentary about the staff who supported them. Staff were caring, motivated and enjoyed their work.
People told us staff were reliable and calls were not missed, and staff turned up on time and stayed for as long as they should have.
Risks to people from health conditions and the environment were managed. Staff used gloves and aprons when these were needed to protect people from the risk of infection. Medicines were safely managed, and people received these as prescribed.
People’s needs were assessed, and the assessment was used to develop a care plan based on people’s needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s choices were respected, and staff understood people with capacity had the right to make unwise choices.
People were referred to healthcare services where needed to help them to improve their health.
People were well cared for and their privacy and dignity were respected. Staff supported people to remain independent.
Staff had the training and skills they needed to support people. Staff were supervised and their competency to carry out tasks was assessed to make sure they were safe.
The service was well-led by a passionate registered manager who understood their role and responsibilities. People’s views were listened too. There were strong links within the community. The provider was a charitable trust and provided other services such as advocacy on a voluntary basis which was of benefit to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.