Updated 11 April 2025
Date of Assessment: 22 April 2025 to 30 April 2025. Salters Medical Practice is a GP practice and delivers service to 8,786 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. People received fair and equal care and treatment. People knew how to give feedback and were confident the service took it seriously and acted on it. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.