The Care Quality Commission
  • Doctor
  • GP practice

Glen Road Medical Centre

Overall: Good read more about inspection ratings

1-9 Glen Road, Plaistow, London, E13 8RU (020) 7476 3434

Provided and run by:
Glen Road Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Glen Road Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Glen Road Medical Centre, you can give feedback on this service.

19 September 2019

During an annual regulatory review

We reviewed the information available to us about Glen Road Medical Centre on 19 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 January 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection January 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Glen Road Medical Centre on 4 January 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Clinicians followed national guidelines and protocols available to them in the identification and management of severe infections such as sepsis.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Consider introducing a system to record the actions and outcomes of MHRA alerts.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Glen Road Medical Centre on 14 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • The practice proactively sought feedback from patients had an active patient participation group, it implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback.
  • Urgent appointments were available on the day they were requested.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.

The areas where the provider should make improvement are:

  • Ensure two recruitment reference checks are carried out for all staff prior to appointment in line with the practice policy.
  • Ensure nursing staff receive Spirometry training in providing care for patients with long term conditions, as appropriate to their role.
  • Ensure all GPs are aware of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS).
  • Consider displaying its mission statement in the reception area.
  • Ensure a system is in place to ensure Patient Group Directives (PGDs) and Patient Specific Directives (PSDs) are appropriately signed and authorised.
  • Ensure the clinical waste bin is routinely locked and secured to minimise risks to the public.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice