The Care Quality Commission
  • Doctor
  • GP practice

Woodlands Primary Care

Overall: Good read more about inspection ratings

146 Halfway Street, Sidcup, Kent, DA15 8DF (020) 8300 1680

Provided and run by:
Woodlands Primary Care

All Inspections

During an assessment under our new approach

Date of Assessment: 29 September and 8 October 2026. We carried out remote clinical searches on the practice’s clinical record system on 29 September 2026. We carried out a site visit on 8 October 2026.

 

Woodlands Primary Care is a GP practice and delivers service to approximately 11,500 under a contract held with NHS England. Woodlands Primary Care is located at 146 Halfway Street, Sidcup, DA15 8DF.

 

The National General Practice Profiles states that the ethnic make-up of the practice area is 84% White, 4% Black, 6.7% Asian, 3.3% Mixed and 1.9% Other.

 

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

 

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.

 

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. Where they did not have capacity staff involved appropriate people in making best interest decisions.

 

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

 

People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care.

 

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

9 March 2020

During a routine inspection

Woodlands Primary Care is an NHS GP practice location in the London Borough of Bexley.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

This was a comprehensive announced inspection carried out on 9 March 2020. We rated the location as good overall. We previously inspected Woodlands Primary Care on 15 July 2015 and the practice was rated Good overall and for all the population groups.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and for the population groups.

We rated the practice as good for providing safe services because:

  • The practice had clear systems, practices and processes to keep people safe and safeguarded from abuse.
  • Appropriate standards of cleanliness and hygiene were met.
  • There were arrangements in place for the maintenance of safe premises.
  • The practice maintained records of staff training on topics that supported their provision of safety systems and processes

We rated the practice as good for providing effective services because:

  • There was evidence of quality improvement activity.
  • Staff were receiving regular appraisals.
  • Effective joint working was in place. The practice held regular multidisciplinary meetings and detailed records of discussions and action points were retained.
  • Staff worked together and with other organisations to deliver effective care and treatment.
  • The practice was able to demonstrate that staff had the skills, knowledge and experience to carry out their roles.

We rated the practice as good for providing caring services because:

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patient feedback from GP patient survey results were in line with local and national averages.

We rated the practice as good for responsive services because:

  • The practice organised and delivered services to meet patients’ needs.
  • Complaints were managed in a timely fashion and detailed responses were provided.

We rated the practice as good for providing well-led services because:

  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • There were clear and effective processes for managing issues and performance.
  • The provider had an active patient participation group and there were structured feedback and engagement mechanisms for patients.
  • There was evidence of continuous improvement or innovation.
  • Staff provided positive feedback about working at the service which indicated a good working culture.

The areas where the provider should make improvements are:

  • Make arrangements so staff vaccinations are in line with published guidance or have appropriate risk assessments in support of any decisions to operate in contradiction to the published guidance.
  • Continue to work to identify and provide support to people with caring responsibilities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

15 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodlands Primary Care on 15 July 2015. Overall, the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings were as follows:

  • There were systems in the practice to ensure safe care, which was supported by detailed policies.
  • The practice reviewed untoward incidents and applied lessons learned.
  • The practice building was clean and had been designed to ensure that it was fit for purpose.
  • The records and audits that we saw showed good outcomes for patients in line with national averages. Both proactive and reactive audits were in place at the practice.
  • Multidisciplinary meetings were held and care was planned and shared with healthcare providers in the community.
  • Patients at the practice stated that they were treated with dignity and respect, and that access to the surgery had improved following the introduction of walk in clinics.
  • Information about services and how to complain was available and easy to understand. This included the practice’s website which was thorough, clear and informative. Appointments could be made and prescriptions requested online.
  • There were clear vision and values in place at the practice which involved all staff.
  • Staff at the practice understood their roles and responsibilities and line management arrangements were clear.
  • There was a culture of openness and learning at the practice, and staff reported that they felt able to raise any issues of concern.

There were, however, areas of practice where the provider needs to make improvements.

Importantly, the provider should:

  • Ensure that personal development plans for staff in the practice are signed by the appraiser and the person being appraised.
  • Keep accurate records of checks and tests such as fire alarm tests and cleaning checklists.
  • Ensure that clinical staff in the practice undertake life support training annually.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice