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5 Jewels Home Care Requires improvement

Reports


Inspection carried out on 10 September 2019

During a routine inspection

About the service

5 Jewels Home Care is a domiciliary care agency. On the day of our inspection nine people were receiving care and support from 5 Jewels Home Care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff did not receive medicine competency checks to check practices were safe prior to administering medicines. Governance and performance management systems were not always effective.

We have made a recommendation about the Accessible Information Standard.

Recruitment processes were not always of good quality but remedial action had been taken to address concerns. New staff received an induction. The service received the input of other healthcare professionals where needed.

Staff were caring. Everyone we spoke with were complimentary about staff and the service. People and their relatives told us they very happy with the service and had no concerns. People were treated with dignity and respect. Support plans were accurate, although information relating to support plan reviews were not always recorded.

The provider had a complaints procedure in place. People and their relatives were aware of how to make a complaint. People and staff were consulted and asked for feedback about the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider was working within the principles of the MCA.

People and relatives were involved in decision making. Staff were responsive to people's needs and wishes and knew people well. People were offered choices and encouraged to remain independent. People's views were sought and action taken to improve the service from these.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 September 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Enforcement

We have identified breaches in relation to safe care and treatment and good governance. For requirement actions we are able to publish at this time, please see the action we have told the provider to take at the end of this report.